This English version is provided for information purposes. In case of any discrepancy, the Turkish version shall prevail.
Article 1 – Parties
PROVIDER / SELLER
| Company | Metaiosoft Software & Consulting (Metaiosoft Yazılım & Danışmanlık) |
|---|---|
| Responsible | Selçuk Yaşar |
| Address | Üçevler Mh. Tanay Cd. No:23/3 Office: 20, 16120 Nilüfer / Bursa, Türkiye |
| Tax Office / No | Çekirge Tax Office / 48928010978 |
| info [at] metaiosoft.com | |
| Website | https://www.metaiosoft.com |
BUYER / USER: Any natural or legal person who places an order, starts a membership or subscription and makes a payment via https://www.metaiosoft.com or its associated subdomains. The information provided during account registration and billing shall prevail.
Article 2 – Subject of the Agreement
The subject of this Agreement is to determine the rights and obligations of the parties regarding the sale, performance, billing and usage rights of any software product or service offered by the PROVIDER, including but not limited to cloud-based software services (SaaS), enterprise resource planning (ERP) and other business software, web, desktop and mobile applications, software licences and subscriptions, installation, maintenance and technical support, integration, consulting and custom software development services (hereinafter the "Service") ordered electronically by the BUYER through the PROVIDER's websites.
Where the BUYER is a consumer, the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation apply. Where the BUYER is a merchant or legal entity purchasing the Service for commercial or professional purposes, the Turkish Commercial Code No. 6102 and the Turkish Code of Obligations No. 6098 apply.
Article 3 – Pre-contractual Information
The BUYER acknowledges that the PROVIDER's name and contact details, the main characteristics of the Service, its total price including taxes, payment and performance terms and information on the right of withdrawal were presented on the payment page and in this Agreement before the contract was concluded, and that the BUYER has read and electronically confirmed this information.
Article 4 – Service, Price and Payment
The scope of the Service, number of users, term (monthly, annual or perpetual licence) and total price including VAT are as specified on the payment page and in the electronic invoice issued.
Payments are collected by credit or debit card through Paynkolay, a payment institution licensed by the Central Bank of the Republic of Türkiye under Law No. 6493. Card details are neither seen nor stored by the PROVIDER.
For recurring subscriptions, the fee is billed at the beginning of each new period unless the BUYER cancels the subscription. The PROVIDER notifies the BUYER of any change in subscription fees at least 30 days before it takes effect.
Article 5 – Performance and Delivery
The Service is deemed performed and delivered once, following payment approval, the BUYER's account or access rights are activated or licence and access details are delivered electronically (via user dashboard and/or email). For services that include installation, consulting or custom development, performance follows the scope and schedule agreed by the parties.
Article 6 – Right of Withdrawal
Consumers: Pursuant to Article 15(1) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to contracts for (ğ) services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, (h) services whose performance has started with the consumer's approval before the end of the withdrawal period, and (b) products prepared in line with the consumer's requests or personal needs. The BUYER confirms having expressly agreed on the payment page to the immediate start of performance and acknowledges that the right of withdrawal is lost once the account or licence is activated.
For services not covered by these exceptions, consumers may withdraw within 14 days of the conclusion of the contract without giving reasons. Notice of withdrawal is sent to info [at] metaiosoft.com; the amount paid is refunded to the card used for payment within 14 days of receipt of the notice.
Merchants and legal entities: There is no right of withdrawal for purchases made for commercial or professional purposes.
Details of cancellation and refunds are set out in the Cancellation & Refund Policy.
Article 7 – Obligations of the Parties
The BUYER is responsible for keeping account credentials confidential and for using the Service in compliance with the law and the licence terms. The PROVIDER undertakes to provide the Service in accordance with the characteristics stated in this Agreement and in the product description. Information on the processing of personal data is provided in the Personal Data Protection Notice.
Article 8 – Governing Law and Jurisdiction
This Agreement is governed by the laws of the Republic of Türkiye. In consumer transactions, the Consumer Arbitration Committees at the consumer's place of residence or where the transaction took place are competent within the monetary limits announced annually by the Ministry of Trade, and the Consumer Courts are competent for disputes exceeding these limits. For disputes between merchants, the Courts and Enforcement Offices of Bursa, Türkiye, have jurisdiction.
Article 9 – Entry into Force
By confirming the order and completing the payment, the BUYER declares having read and accepted all terms of this Agreement. The Agreement enters into force when the payment is approved. The BUYER can access it on this page at any time; a copy is sent by email on request.